We appreciate every question, compliment, and suggestion you share with us! Please keep in mind that we’re a young start-up, and every message is personally answered by our team. So we kindly ask you to always write with respect and friendliness.
Where do you ship from?
All orders ship from our warehouse in New Jersey, USA.
How long does processing take?
Orders are processed and packed within 1–3 business days. During the holiday season, processing times may be slightly longer.
Do you ship internationally?
Yes. International shipping rates are calculated at checkout, and expedited options are available.
How long does international delivery take?
Standard delivery may take up to 4–5 weeks, depending on customs. Using a mail forwarder can help reduce delays.
Will I have to pay customs duties or taxes?
International orders may be subject to duties and taxes once they reach your country. These charges are the customer’s responsibility.
Do I get tracking with my order?
Most orders include tracking. Some destinations may not offer tracking once the package leaves the US.
What’s your return policy?
You can request a return within 30 days of delivery. Items must be in new condition, free from wear or damage. Final sale or sample items cannot be returned.
Do you offer exchanges?
Yes. Please return your item and place a new order for the replacement.
What does your warranty cover?
All RE:FORM® products are covered by our RE:ASSURE™ lifetime guarantee against manufacturing defects.
How do I start a warranty claim?
Contact us with photos of the issue and your proof of purchase via email or our Contact page.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, and PayPal.
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