RETURNS & EXCHANGES
ALL ABOUT RETURNS
Always inform us on firstname.lastname@example.org if you want to return or refund an item before sending it to us.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange*. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging**. Please note that we can't cover postage for return shipments.
* Any item that is returned more than 30 days after delivery can’t be changed or refunded.
** Any item not in its original condition, is damaged or missing parts for reasons not due to our error can’t be changed or refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4 weeks.
If the item is not delivered due to an error in the address given to us, and the package is sent back to us by the postal service company, you will be charged the actual shipping fee. The price of the item will be credited once we receive the item. We will contact you to inform you when we receive the package.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.