Shipping Policy

At RE:FORM® we ship worldwide from our warehouses in Germany and the USA. Where possible, your order is dispatched from the location most convenient to your delivery address to keep transit times as short as we can.

Order Processing

Orders are processed and shipped within 1–2 working days. Preorder items ship according to the timeline shown on the individual product page. Once your order is dispatched, we’ll email you tracking information so you can follow your package.

Shipping Times

• Germany & EU: typically 2–7 working days after dispatch
• United States: up to 5 business days after dispatch
• Rest of world (international): up to 4–5 weeks after dispatch

Delivery times are estimates and begin once your order has been dispatched, not from the time the order is placed. During busy periods and due to occasional global supply-chain or carrier delays, delivery may take longer than usual.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination. Any applicable shipping fee will be displayed before you complete your purchase.

Taxes & Import Duties

Orders within the EU: applicable VAT is included in the price shown at checkout.

International orders (outside the EU): the prices and standard shipping fees shown at checkout do not include import duties, taxes, or customs charges. Your order may be subject to these charges once it reaches your country, and you are responsible for paying them. RE:FORM® cannot control and is not responsible for any duties or taxes applied to your package. Customs policies vary widely from country to country — please contact your local customs office for further information. In rare cases, customs processing may delay delivery.

Tracking Your Order

You’ll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. If you haven’t received tracking details within a few days of ordering, please check your spam folder or contact us.

Incorrect Addresses & Failed Deliveries

Please make sure your shipping address is complete and correct at checkout. We cannot be held responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an incorrect address or a failure to collect it, we’ll contact you to arrange redelivery, which may incur an additional shipping charge.

Lost or Damaged Packages

If your order arrives damaged, or if tracking indicates a problem in transit, please contact us as soon as possible so we can help resolve it.

Contact

Questions about your shipment? Reach us at support@reformcarry.com and we’ll be happy to help.